Need Help With Your Care?
Need benefits help?
Contact Advocacy Services at 1-866-279-0495.
We’re here to help you!
Omnicell offers a free service called Advocacy Services to help you and your family members navigate complicated health care and benefits issues.
Contact Advocacy Services
Advocacy Services is available 24 hours a day, 7 days a week, and 365 days a year. There are two ways to contact an Advocate:
- Phone—Call 1-866-279-0495 and follow the prompts to speak with a representative.
- Online—You can also submit an issue through the Advocacy website: http://alight.com/advocacy.
Who are Advocacy Services?
The Advocacy Services Team is a group of representatives with extensive experience handling health care issues. Advocacy Services are provided for participants related to the following plans:
- Prescription Drug
- Behavioral Health including Employee Assistance Plans (EAPs)
- Short Term Disability
- Long Term Disability
- Wellness Programs
- Disease Management
- Life Insurance
- Long Term Care Insurance
- Critical Illness and Accident Insurances
How they can help
Benefits help is on the way!
Advocates can help you:
- Understand and access all your available benefits
- Resolve your health care billing and insurance claim disputes
- Explain your benefits paperwork
- Obtain medication or treatment
- Locate doctors and hospitals
- Explain additional coverage you have about company-provided benefits
Your Advocate will ensure your issue is handled fairly, promptly, and with your well-being in mind. Advocates attempt to resolve urgent issues within 24 hours and non-urgent issues within five days.
|Participant Advocates Can Help You:||Example|
|Understand your doctor's recommended treatment plan for a medical condition or recent diagnosis||You're diagnosed with diabetes and having difficulty with your meal planning and medicine regimen.|
|Understand tests (how to prepare, what they are, or results), treatments, and medications recommended or prescribed by your doctor||After receiving lab results, you'd like help understanding what the number represents on your cholesterol test.|
|Arrange for home-care equipment following discharge from the hospital||You are being released from the hospital after knee replacement surgery and you need help getting a bed rail and walker sent to your home while you recover.|
|Facilitate communication between your doctors and your medical plan||Your doctor has recommended that you participate in a clinical trial that requires your medical plan's approval.|
|Obtain second opinions||Your child was recently diagnosed with attention deficit disorder and you'd like a second opinion.|
|Understand pharmacological treatments and drug interactions||You've recently been prescribed a medication for hypertension. You'd like to know if the drug is on the formulary and whether alternative medications exist.|
|Expedite appointments with specialists that are hard to reach||Your teenager has been diagnosed with an eating disorder and you need help obtaining mental health counseling.|
|Locate supportive community services||Your child has been diagnosed with autism and you'd like information on school and community programs, as well as parent support groups in your area or online.|
|Transfer medical records||You have been referred to a specialist for a second opinion and the specialist is requesting all medical records, tests, and records of the treatments you've already had.|
|Prepare for doctor appointments by providing questions/guidance||You have an appointment with an infectious disease specialist and would like a list of questions you can ask regarding your exposure to the H1N1virus.|
|Coordinate arrangements for care and/or diagnostic tests||Your spouse needs a cardiac stress test and needs transportation to the facility.|