Need Help With Your Care?
Advocacy Services
Need benefits help?
Contact Advocacy Services at 1-866-279-0495.
We’re here to help you!
Omnicell offers a free service called Advocacy Services to help you and your family members navigate complicated health care and benefits issues.
Contact Advocacy Services
Advocacy Services is available 24 hours a day, 7 days a week, and 365 days a year. There are two ways to contact an Advocate:
- Phone—Call 1-866-279-0495 and follow the prompts to speak with a representative.
- Online—You can also submit an issue through the Advocacy website: http://alight.com/advocacy.
Who are Advocacy Services?
The Advocacy Services Team is a group of representatives with extensive experience handling health care issues. Advocacy Services are provided for participants related to the following plans:
- Medical
- Dental
- Vision
- Prescription Drug
- FSA/HSA
- Behavioral Health including Employee Assistance Plans (EAPs)
- Short Term Disability
- Long Term Disability
- Wellness Programs
- Disease Management
- Life Insurance
- Long Term Care Insurance
- Critical Illness and Accident Insurances
- 401(k)
How they can help
Benefits help is on the way!
Advocates can help you:
- Understand and access all your available benefits
- Resolve your health care billing and insurance claim disputes
- Explain your benefits paperwork
- Obtain medication or treatment
- Locate doctors and hospitals
- Explain additional coverage you have about company-provided benefits
Your Advocate will ensure your issue is handled fairly, promptly, and with your well-being in mind. Advocates attempt to resolve urgent issues within 24 hours and non-urgent issues within five days.
| Participant Advocates Can Help You: | Example |
|---|---|
| Understand your doctor's recommended treatment plan for a medical condition or recent diagnosis | You're diagnosed with diabetes and having difficulty with your meal planning and medicine regimen. |
| Understand tests (how to prepare, what they are, or results), treatments, and medications recommended or prescribed by your doctor | After receiving lab results, you'd like help understanding what the number represents on your cholesterol test. |
| Arrange for home-care equipment following discharge from the hospital | You are being released from the hospital after knee replacement surgery and you need help getting a bed rail and walker sent to your home while you recover. |
| Facilitate communication between your doctors and your medical plan | Your doctor has recommended that you participate in a clinical trial that requires your medical plan's approval. |
| Obtain second opinions | Your child was recently diagnosed with attention deficit disorder and you'd like a second opinion. |
| Understand pharmacological treatments and drug interactions | You've recently been prescribed a medication for hypertension. You'd like to know if the drug is on the formulary and whether alternative medications exist. |
| Expedite appointments with specialists that are hard to reach | Your teenager has been diagnosed with an eating disorder and you need help obtaining mental health counseling. |
| Locate supportive community services | Your child has been diagnosed with autism and you'd like information on school and community programs, as well as parent support groups in your area or online. |
| Transfer medical records | You have been referred to a specialist for a second opinion and the specialist is requesting all medical records, tests, and records of the treatments you've already had. |
| Prepare for doctor appointments by providing questions/guidance | You have an appointment with an infectious disease specialist and would like a list of questions you can ask regarding your exposure to the H1N1virus. |
| Coordinate arrangements for care and/or diagnostic tests | Your spouse needs a cardiac stress test and needs transportation to the facility. |