Need Help With Your Care?

Advocacy Services

Need benefits help?

Contact Advocacy Services at 1-866-279-0495.

We’re here to help you!

Omnicell offers a free service called Advocacy Services to help you and your family members navigate complicated health care and benefits issues.

Contact Advocacy Services

Advocacy Services is available 24 hours a day, 7 days a week, and 365 days a year. There are two ways to contact an Advocate:

  • Phone—Call 1-866-279-0495 and follow the prompts to speak with a representative.
  • Online—You can also submit an issue through the Advocacy website: http://alight.com/advocacy.

Who are Advocacy Services?

The Advocacy Services Team is a group of representatives with extensive experience handling health care issues. Advocacy Services are provided for participants related to the following plans:

  • Medical
  • Dental
  • Vision
  • Prescription Drug
  • FSA/HSA
  • Behavioral Health including Employee Assistance Plans (EAPs)
  • Short Term Disability
  • Long Term Disability
  • Wellness Programs
  • Disease Management
  • Life Insurance
  • Long Term Care Insurance
  • Critical Illness and Accident Insurances
  • 401(k)

How they can help

Benefits help is on the way!

Advocates can help you:

  • Understand and access all your available benefits
  • Resolve your health care billing and insurance claim disputes
  • Explain your benefits paperwork
  • Obtain medication or treatment
  • Locate doctors and hospitals
  • Explain additional coverage you have about company-provided benefits

Your Advocate will ensure your issue is handled fairly, promptly, and with your well-being in mind. Advocates attempt to resolve urgent issues within 24 hours and non-urgent issues within five days.

Participant Advocates Can Help You: Example
Understand your doctor's recommended treatment plan for a medical condition or recent diagnosis You're diagnosed with diabetes and having difficulty with your meal planning and medicine regimen.
Understand tests (how to prepare, what they are, or results), treatments, and medications recommended or prescribed by your doctor After receiving lab results, you'd like help understanding what the number represents on your cholesterol test.
Arrange for home-care equipment following discharge from the hospital You are being released from the hospital after knee replacement surgery and you need help getting a bed rail and walker sent to your home while you recover.
Facilitate communication between your doctors and your medical plan Your doctor has recommended that you participate in a clinical trial that requires your medical plan's approval.
Obtain second opinions Your child was recently diagnosed with attention deficit disorder and you'd like a second opinion.
Understand pharmacological treatments and drug interactions You've recently been prescribed a medication for hypertension. You'd like to know if the drug is on the formulary and whether alternative medications exist.
Expedite appointments with specialists that are hard to reach Your teenager has been diagnosed with an eating disorder and you need help obtaining mental health counseling.
Locate supportive community services Your child has been diagnosed with autism and you'd like information on school and community programs, as well as parent support groups in your area or online.
Transfer medical records You have been referred to a specialist for a second opinion and the specialist is requesting all medical records, tests, and records of the treatments you've already had.
Prepare for doctor appointments by providing questions/guidance You have an appointment with an infectious disease specialist and would like a list of questions you can ask regarding your exposure to the H1N1virus.
Coordinate arrangements for care and/or diagnostic tests Your spouse needs a cardiac stress test and needs transportation to the facility.