Need Help Understanding Your Health Plan?

Aetna now offers the Aetna Concierge Program – a free program in which a dedicated personal health care assistant can help answer all your health care questions.

Contact Aetna Concierge

There are two ways to contact your concierge:

  • Online – Log in at and chat online.
  • Phone – Call 833-880-0371 Monday through Friday from 8 a.m. to 6 p.m. The phone line is available 24/7; however, calls received after business hours will be connected to the general customer service queue (non-Concierge representatives).

Your Aetna Concierge has Answers

We want you to understand your benefits so you can make informed decisions. That’s why Aetna Concierge is here.

A concierge can help you with:

  • Getting answers about a diagnosis
  • Selecting a doctor
  • Learning about your coverage
  • Planning for upcoming treatment
  • Finding health care solutions that fit your needs
  • Showing you how to use Aetna’s online tools to make the decisions that are right for you
  • Finding network providers based on your medical needs
  • Assisting in scheduling appointments
  • Estimating your costs before you make an appointment
  • Finding out what a network doctor costs versus an out-of-network doctor
  • Explaining the difference between inpatient and outpatient care

Kaiser members – manage your care by connecting with Kaiser through the following three ways:

  • Chat – Connect with a Member Services representative Monday through Friday from 8 a.m. to 5 p.m., except major holidays. Go to chat with KP.
  • EmailEmail KP directly with your non-urgent questions and get a response within 3 business days.
  • Phone – Call 1-800-464-4000. Except for major holidays, they are available 24/7.

Visit your KP portal to:

  • View lab results
  • Refill most prescriptions
  • Email your doctor’s office with non-urgent questions
  • Schedule and cancel routine appointments
  • Print vaccination records for school, sports, and camp
  • View and pay bills
  • Locate doctors and locations
  • Learn about your health plan
  • Explore wellness resources for help and guidance on living healthier