Where to Go When You Need Care

You can save money and time when you choose the right place to go for care.

Informed Health Line® (available 24/7)
Emergency room: Is it a true emergency?
Urgent care
Retail walk-in clinics

Nurseline (available 24/7)

All of the medical plans include access to a 24/7 nurseline. This is a free resource you can call to ask questions and get advice on where to seek care in non-life-threatening situations. Registered nurses are available—24 hours a day, 7 days a week—to help you and your family make good health care decisions and to provide peace of mind. They can help you decide how to handle a medical situation and where to seek care.

Aetna

Call the Informed Health Line at 1-800-556-1555.

Kaiser

View this listing of Advice Nurse telephone numbers and locations.

Emergency room: Is it a true emergency?

Serious illness or injury, such as a heart attack, leaves no question that you need emergency help as soon as possible. Situations that may require emergency room care include:

  • Serious injury, severe pain, or infection
  • Poisoning
  • Uncontrollable bleeding
  • Irregularities in vital functions, such as vision, breathing, hearing, circulation, and mental clarity

The emergency room is for true emergencies only

If it is determined your situation was not a true emergency, you may be responsible for paying all or a portion of the emergency room bill.

In an emergency situation, remember you must contact your PCP and/or your medical plan within 48 hours to ensure you receive the highest level of benefits. Your doctor will review your case and determine how to proceed with your care.

Urgent care

Urgent care facilities are staffed by doctors who can treat a range of illnesses and injuries, prescribe medications, perform laboratory tests, and refer you to other facilities if more extensive care is needed. They are open evenings and on weekends and you don’t need to make an appointment. However, you may have to wait longer to be seen. But, if your condition is not life-threatening, urgent care facilities are a great alternative to the emergency room.

When to go

Consider going to an urgent care facility for these types of symptoms/conditions:

  • Allergies
  • Bladder infections
  • Broken bones
  • Burns
  • Cuts
  • Coughs
  • Earaches
  • Eye infections
  • Fever
  • Flu
  • Headaches
  • Muscle pain
  • Sinus pain
  • Strep throat

Can't decide if you should go to the ER or Urgent Care? Maybe we can help! Click HERE to help you decide.

Retail walk-in clinics

If your situation is not an emergency, you may also want to consider going to a retail walk-in clinic at your local pharmacy, such as a CVS MinuteClinic or Walgreens Take Care Clinic.

These clinics are staffed by nurse practitioners and physicians’ assistants (who can write prescriptions, if necessary). They are open evenings and on weekends and you don’t need to make an appointment. What’s even better? It’s fast. You’ll spend less time waiting to be seen, and the average visit lasts about 15 minutes.

When to go

Consider going to a retail clinic for these types of symptoms/conditions:

  • Allergies (ages 6+)
  • Bladder infections
  • Bronchitis
  • Colds
  • Earaches
  • Flu
  • Minor burns
  • Eye infections
  • Sinus pain
  • Strep throat